🖋️ Return & Refund Policy

We want you to love your purchase from Bottle and Plume! If you encounter an issue with your order, please review our policy below.

✅ Returns for Unused Items (Non-Defective)

  • Eligibility:
    You may return new, unopened, and unused products in their original packaging and condition within 30 days of purchase. INK SAMPLES AND INK SAMPLE BOXES ARE NOT ELIGIBLE FOR RETURNS.

  • Shipping Costs:
    You are responsible for return shipping costs for these items. Please use a shipping method with tracking (USPS Ground Advantage is a good and reasonably-priced option), as we cannot refund items that are lost or damaged in transit.

  • Refunds:
    Once we receive your return and confirm it meets the above criteria, we’ll issue a refund to your original payment method within 5–7 business days. Original shipping charges are non-refundable.

⚠️ Defective or Damaged Items

  • Reporting an Issue:
    If your item arrives damaged, defective, or incorrect, please contact us at support@bottleandplume.com within 14 days of receiving your order. Please provide your order number, a description of the issue, and photos clearly showing the damage or defect.

  • Shipping Costs:
    Bottle and Plume WILL cover the shipping costs for returning damaged, defective, or incorrect items. We’ll provide you with a prepaid shipping label and packaging instructions.

  • Exchanges:
    We gladly offer exchanges only for damaged, defective, or incorrect products, subject to product availability. If the product is out of stock, a full refund will be issued.

🗓️ Important Notes

  • Refunds will be issued to the original form of payment only. Bottle and Plume does not offer store credit at this time.

  • All returned products must be securely packaged to prevent damage during transit.

  • Items showing signs of use or damage due to improper handling will not qualify for a refund.

📬 How to Initiate a Return

Please contact us at support@bottleandplume.com with your order number and return reason/details. We'll guide you through the next steps!

We appreciate your understanding and cooperation, and we’re always here to help.

Happy Writing!


– Bottle and Plume